Category Archives: Technical Communication

Is technical communication a part of user experience?

Posted on January 25, 2010 by Xavier

Is tech­nical com­mu­nic­a­tion a part of user exper­i­ence? Abso­lutely. Without Doubt. One major inter­ac­tion that a user has with a sys­tem is the doc­u­ment­a­tion accom­pa­ny­ing the product, either as prin­ted manu­als or their elec­tronic cous­ins. In fact, any text that … Con­tinue read­ing →

Posted in Technical Communication, Usability | Tagged , , | 1 Comment

Defenestrating Tables & Indices

Posted on October 27, 2009 by Xavier

Is it time to stop cre­at­ing those page-wasting Table of Con­tents and Indices in a world where manu­als are no longer being prin­ted? We deliver all of our doc­u­ment­a­tion as PDFs to our cus­tom­ers (except for that rare mar­ket­ing col­lat­er­als … Con­tinue read­ing →

Posted in Deliverables, Technical Communication | Tagged , | 2 Comments

to err is human

Posted on August 19, 2009 by Xavier

One recent after­noon, I got draf­ted into review­ing and edit­ing a bunch of error mes­sages for a product. It was sup­posed to be a quick one hour work. But these assign­ments never really turn out be an hour’s job. All … Con­tinue read­ing →

Posted in Technical Communication, Usability | Tagged , | 2 Comments

Of names: fake and real

Posted on August 13, 2009 by Xavier

I am cur­rently involved in an exer­cise of excising the names of celebrit­ies and char­ac­ters from tele­vi­sion series, movies, and car­toons (mostly copy­righted names) from our doc­u­ment­a­tion set. The names, intro­duced to pop­u­late the data­base, made their way into user … Con­tinue read­ing →

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